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Privacy Policy

Policy on Handling Personal Data by Abode Group

1. Scope

This document is intended to describe the processing of personal data collected by Abode Group during the sales process, whether through Telephone Customer Support or website and treatment information for promotional purposes whatever the method of collection.

2. Principles

Abode Group commits to preserve the right to privacy of its customers by creating conditions that ensure the relevance and selection of data collection and to give clients access to amend or withdraw their information within the current legal framework.

3. Treatment of Data

All customer personal data which appears in our databases were provided directly to Abode Group either in person, by telephone or by using forms submitted electronically or on paper, and with his consent for the purposes stated at the time of collection.

4. Collected Data

Personal data are generally those that allow Abode Group management of the ordering process and delivery of goods at the customer's home, their contact details and information necessary to issue legal documents accompanying the goods and validate the commercial transaction.
The process of collecting information upon completion of the sale order with our technical sales or at our site villapac.co.uk and campaigns that involve the collection of electronic forms filled out on paper and sent by the client and contact the telephone calls received or made by our Service Telephone Customer Support.

5. Data Transmission

Abode Group does not transmit personal data of clients to 3rd parties with the exceptions provided by law and the framework regulated by the National Commission for Data Protection, in order to be utilized by them for purposes other than those listed in the collection process.
In the Internet environment, the common data transport between the partner and Abode Group is intended solely to facilitate the completion of the application form of payment and no information is recorded in the database of the partner until acceptance by the customer.
Abode Group can, however, outsource tasks to external entities (transportation services, for example) in order to provide customer service that hired. In these cases it is necessary to share data identification, always with the aim of fulfilling the purpose indicated in the initial collection form.

6. Customer Rights

a. Right to information
Personal data submitted in stores and on the website villapac.co.uk are treated by Planet Sofa & Beds, Lda  with registered offices at Rua Prof Dr Luis De Albuquerque, Lote 44 - 8600-615 Lagos, Portugal, VAT PT 507 164 377.
The personal data collected by Abode Group are treated automatically, stored and used to make your browsing on our website as easy as possible.

b. Right of Access
Any questions or clarification or alteration of your personal data held by Abode Group and its automatic processing may be addressed to the headquarters of Abode Group, at the address indicated in paragraph a), by phone 282 762 070 Monday to Friday from 10.00  to  18.00, or using the contact details listed in villapac.co.uk . The information will only be provided after verifying the authenticity of the sender.

c. Right Opposition
The customer has the right to oppose the processing of their personal data by Abode Group, exercising this right by letter addressed to the headquarters of Abode Group, at the address indicated in paragraph a), by phone 282 762 070, Monday to Friday from 10.00  to  18.00, or using the contact details listed in villapac.co.uk 

7. Security and Confidentiality

Abode Group protects personal data through limiting access to databases through and not limited to controlling access to the premises to only authorized personnel, control of entering and editing data in back-office and use of information gathered barriers to unauthorized logical access.
Customers personal data transport circuits are protected against intrusion by SLL encryption mechanisms and digital certificates.

8. Links to other companies

Abode Group maintains collaboration with other companies whose services are used to improve and expand our customer service. On our website you can find links to their respective web pages. Abode Group is not responsible for the measures adopted by these companies in relation to the processing of personal data. You can find information regarding the privacy policy and treatment of personal data of these websites in their own web pages.

9. Professional secret

Private communications between Abode Group and its users are confidential. All information exchanged by both parties and information about confidential information will also be confidential.
To ensure that the protection of professional secrecy between Abode Group and the affected party is preserved in all communications, the affected party should try not to disclose your confidential information to anyone except your lawyer, similarly to Abode Group.

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